Sr. Manager, Data & IT
Oversees data reporting, analytics, and physical infrastructure to support PFLAG's mission and goals
Manages Salesforce, Asana, and other databases, ensuring data integrity and training staff on their use
Provides technical support and training to staff and members, troubleshoot issues, and manage network security
About the Company
PFLAG National is the first and largest organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their families, and allies. PFLAG National has more than 325,000 members and supporters and over 400 chapters in the United States. This vast grassroots network is cultivated, resourced, and serviced by the PFLAG National staff, Board of Directors, and Regional Directors Council.
About the Job
The Senior Manager, Data & Information Technology is responsible for managing data, operational infrastructure, and the application of information technology at PFLAG National. This includes advancing data reporting, analytics, and collaborating with internal and external stakeholders to tell a story. The Senior Manager, Data & Information Technology will focus on collecting and analyzing data to inform evidence-based decisions in alignment with the organization’s strategic priorities and goals. They will also manage our physical infrastructure and assets to ensure that our hardware and software are adequate for the needs of the organization.
This candidate will be an expert in managing central databases like Salesforce, Asana, and other pivotal organizational assets. The Senior Manager, Data & Information Technology will manage a Data & Information Technology Coordinator and reports to the Vice President, Administration & Finance.
Responsibilities
Ensure PFLAG National staff and members have the IT and data support they need to advance the organization’s mission and strategic priorities
Responsible for reviewing and improving the current technology stack, developing a business case for enhancements, and implementing data analytics strategies to drive organizational effectiveness and impact
Lead process on gathering and reporting organizational metrics via Salesforce
Manage projects and ongoing relationships with IT, data, and telecommunication vendors
In collaboration with relevant stakeholders, support setting of data and IT strategy, engagement building, and impact measurements
Provide staff, chapter leaders, Board Members, and Regional Directors Council Members with technical support, resources, and training
Manage network and data security and develop and record associated processes and procedures
Perform qualitative and quantitative research to understand user needs and respond to requests for information
Assess skills and train all staff in key areas of technology and provide updates on an ongoing basis
Collaborate with staff across all departments to simplify complex technical information so that it is successfully communicated with co-workers, members, and vendors
Manage technological components for special events (convention, fundraisers, and others, as needed)
Database, Website, and Apps (Salesforce, Asana, IATs, Salsa, Google Apps, and others)
Translate data into actionable insights and improve processes within Salesforce, Asana, and other organizational databases and tools
Maintain and oversee the accuracy and integrity of data
Manage the Member Portal and the Learning Management Database
Manage the telecommunications system, including training staff on how to use this asset as well as documenting systems and procedures
Oversee the data entry process;Identify, troubleshoot and resolve technical issues
Manage the implementation of data consolidations and integrations to streamline and simplify data management
Review, analyze, evaluate database systems and digital tools, and participate in planning and execution of future upgrades and technology enhancements
Lead data analysis and technology enhancement for our organization's key revenue streams
Manage back-end website needs, with vendor(s) as appropriate, to support user experience on pflag.org and straightforequality.org websites, as determined by Leadership and the Strategic Communications team
Manage Wordpress technical requirements and admin tasks of a Wordpress multisite used by PFLAG National and chapters
Serve as administrative and financial contacts on all URL accounts
Administrate Asana and provide training in its maintenance and usage
Other duties as assigned
Qualifications
5+ years of experience in technical/solution IT architecture and data management
Proven track record leading medium to large-scale data projects
Excellent communication and presentation skills, able to translate technical concepts for non-technical audiences
Strong problem-solving, critical thinking, and analytical skills
Ability to define project specifications, accurately estimate timelines and deliverables, and work with multiple departments
Experience in mentoring teams and fostering data-driven culture
Experience at a membership-based organization or non-profit, or the ability and willingness to transfer relevant experience from other sectors to align with PFLAG’s organizational culture and strategic priorities
Experience with database management, specifically expert knowledge of Salesforce and Asana
Knowledge of Wordpress, or a similar CMS
Technical fluency with HTML and CSS
Mastery in AWS, G Suite, and Microsoft Office
Working knowledge of JavaScript, jQuery, security principles, API's
Knowledge of LGBTQ+ issues, DEI (Diversity, Equity, Inclusion) practices, and Civil Rights
Enthusiastic support of PFLAG’s strategic vision, mission, and goals
Excellent interpersonal, organizational, and writing skills
Effective communicator both in person and over the phone
Preferred Skills:
Prior Salesforce or CRM experience
Strong background demonstrating information architecture and interactive database design
Degree in informational technology, web design, computer science, user interface and experience design, or an equivalent combination of education & experience
Campaign Manager
Executes advocacy campaigns by mobilizing PFLAG members and designing strategies to achieve goals related to LGBTQ+ rights
Builds advocacy capacity with campaign materials and strengthens relationships with diverse communities
Supports internal systems, tracks progress, and represents PFLAG in relevant coalitions
About the Company
PFLAG National is the first and largest organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their families, and allies. PFLAG National has more than 325,000 members and supporters and over 400 chapters in the United States. This vast grassroots network is cultivated, resourced, and serviced by the PFLAG National staff, Board of Directors, and Regional Directors Council.
About the Job
The Campaigns Manager will develop impactful campaign goals, plans, strategies, and tactics aimed at protecting and advancing the rights of LGBTQ+ people and those who love them. They will play a key role in designing and executing robust advocacy campaigns that mobilize PFLAG National members and supporters, and PFLAG chapters at the federal, state, and local level. Their efforts will help shape PFLAG National’s strategic approach to advocacy, empowering the community to soften hearts, change minds, and create a lasting difference.
Responsibilities
Develop robust campaigns to galvanize PFLAG National members and supporters and PFLAG chapters to become advocates, fighting for LGBTQ+ rights at the federal, state, and local levels
Support the development of organizing goals, strategies, plans, and budgets to drive impactful political and policy outcomes for specific campaigns and related programming initiatives
Coordinate cross-departmental campaign efforts at PFLAG National, ensuring seamless collaboration between the Policy, Strategic Communications, Chapter & Communities Engagement, and Learning & Inclusion teams to effectively achieve campaign goals
Assist in designing and implementing complex, multi-tooled campaigns from planning to execution to advance LGBTQ+ rights, combat classroom censorship, protect parental rights, and other civil rights issues
Identify and train a cohort of parents of LGBTQ+ individuals to advocate for policies that protect the rights of LGBTQ+ people and their loved ones, providing training, support, and resources to prepare them for public speaking and legislative advocacy efforts
Develop and compile compelling campaign materials, including fact sheets, action alerts, and talking points
Design and execute grassroots organizing strategies, including community events, town halls, and advocacy training sessions
Support the priorities and increase the capacity of PFLAG National and its Advocacy program.Develop, strengthen, and maintain relationships and alliances with diverse communities
In collaboration with the Vice President, Advocacy, support the development and maintenance of internal systems to enable successful campaigns across the country, including creating tools to track community outreach and coalition activities
Represent PFLAG National in coalitions as assigned by the Vice President, Advocacy
Qualifications
Bachelor’s degree in a related field or 4+ years of professional, progressive experience in community based, grassroots organizing, electoral campaign and/or legislative staff experience, or a combination of both is required
Experience designing organizing strategy and executing organizing plans and tactics
Familiarity building, leading, and working within coalitions
Ability to work in a fast-paced environment, simultaneously managing many tasks; work efficiently, meeting multiple deadlines, while remaining composed under pressure
Excellent research, writing, analytical, and communication skills
Ability to work independently as well as within a team
Ability to travel and work evenings and weekends
Solid computer experience, including use of the internet, Google Suite, Microsoft Office, and Zoom
Knowledge of LGBTQ+ issues, DEI (Diversity, Equity, Inclusion) practices, and civil rights as a whole
Enthusiastic support of PFLAG’s strategic vision, mission, and goals
Demonstrated ability to collaborate with remote employees
Director of Major Gifts
Supports CEO in building relationships with high-value donors and prospects
Oversees stewardship activities, implements mid-level donor programs, and identifies new giving opportunities
Supervises staff, manages donor data, and supports the development of fundraising materials and events
About the Company
PFLAG National is the first and largest organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their families, and allies. PFLAG National has more than 325,000 members and supporters and over 400 chapters in the United States. This vast grassroots network is cultivated, resourced, and serviced by the PFLAG National staff, Board of Directors, and Regional Directors Council.
About the Job
The Director of Major Gifts is a newly created position that will manage the major donor ($1,000+), mid-level donor ($250-999), and planned giving programs. This position will build the structure to grow the major gifts pipeline, manage a portfolio of prospects with high gift capacity, and ensure that major, mid-level, and planned giving donor experience results in renewed and increased donations. The Director of Major Gifts will report to the Vice President, Development & Philanthropic Partnerships, and supervise the Development Coordinator.
Responsibilities
The Director will have duties and responsibilities crossing many functions
Below is an outline of those duties:
Support the CEO and the Vice President, Development & Philanthropic Partnerships in cultivating the organization’s most significant individual donors and prospects
Drive the CEO and other Leadership members’ schedules for donor meetings
Solicit gifts of $1,000+ to reach individual giving goals
Create individual goals for each prospect in the portfolio based on the donor’s history of giving and an understanding of the prospect’s capacity and interests
Establish and manage mid-level ($250-999) donor program with the goal of upgrading mid-level donors to major donors
Identify and qualify new individual prospects through collaboration with the CEO and Board of Directors
Oversee stewardship of a high-quality donor experience through developing individual relationships, correspondence, mailings, acknowledgments, and other meaningful opportunities to engage with the organization
In collaboration with the Vice President, Development & Philanthropic Partnerships, support the direct-mail and digital fundraising programs to increase mid-level and major donors
Supervise the Development Coordinator, providing day-to-day management and driving their work plan toward growing revenue
Refine and enhance the major/mid-level/planned giving program in support of the strategic plan and organizational expansion
Plan major donor events in key cities including identifying hosts and host committee members, and working with the Communications department to write/deliver speeches and develop talking points for the CEO, Board Members, and other notable speakers (i.e., “the pitch”)
Maintains donor and prospect records in both electronic and paper form
Produces fundraising progress reports for the VP of Development & Philanthropic Partnerships, CEO, and Board of Directors as needed
Other tasks as assigned to support the department and grow revenue
Qualifications
Bachelor’s degree in a related field or equivalent experience or a combination of both
5+ years of professional history as a frontline fundraiser with a focus on individual donors and major gifts
Thorough understanding of nonprofit fundraising and experience as a member or leader of a nonprofit development team
Proven track record of stewarding and closing five-figure and up gifts
Knowledge of donor/CRM databases; Salesforce and/or Salsa Engage highly preferred
Knowledge of LGBTQ+ issues, DEI (Diversity, Equity, Inclusion) practices, and civil rights as a whole
Enthusiastic support of PFLAG’s strategic vision, mission, and goals
Excellent interpersonal, organizational, and writing skills
Effective communicator both in person and over the phone/teleconference
Must be able and willing to travel as needed