Delivery Center CIO
Prioritizes the needs of PA residents by leading the transformation of government services with a focus on user experience for all stakeholders
Guides technology investments and project implementation to support HHS agencies, ensuring alignment with business strategies and efficient vendor management
Cultivates a skilled and diverse IT workforce through professional development opportunities, training, and performance
About the Company
HHS DC supports the largest and most critical agencies in the state, including the Departments of Health, Human Services, Drug and Alcohol Programs, Aging, and Military and Veterans Affairs. These programs serve 13 million Pennsylvanians and represent over half the State’s budget and a quarter of the state’s 80,000 employees.
About the Job
The Commonwealth of Pennsylvania is seeking a dynamic and mission-driven Chief Information Officer (CIO) to lead the state’s Health and Human Services Delivery Center (HHS DC). The ideal candidate will have a successful track record of leading digital transformation in complex stakeholder environments and is passionate about making government services simple and easy to use. The HHS CIO is a critical member of the State CIO’s executive leadership team and will also play a key role in supporting the State CIO’s mission, vision, and strategy.
This is a high stakes leadership position with a significant opportunity for impact. The HHS DC CIO is expected to champion innovation for the Commonwealth and to be an effective driver of cultural and institutional transformation.
Responsibilities
Strategic Leadership & Transformation
Vision and Strategy: Drive a customer-centered IT strategy, aligning technology solutions with HHS agency missions and the Governor’s priorities, enhancing resident engagement, transparency, and service quality
Digital Transformation: Lead modernization initiatives, utilizing emerging technologies to improve agency outcomes, foster digital engagement, and streamline operations
Governance and Policy: Establish governance structures to prioritize IT projects in partnership with executive policymakers, ensuring alignment with statewide standards and enterprise architecture, and both monitor and manage the portfolio of projects across HHS
Operational Excellence & Service Delivery
Customer-Centric IT Services: Foster a culture of service, ensuring that infrastructure, applications, and systems effectively support current and future needs of employees as well as agency customers
Project & Service Management: Oversee key IT projects with a focus on high-priority policy initiatives, providing executive support to delivery teams for efficient execution while also providing oversight of all IT related operations and planning
Continuity & Resilience: Coordinate continuity of operations and disaster recovery plans for IT services with Enterprise IT teams and GRC, ensuring reliability and security of critical systems. Ensure that leadership across HHS has a comprehensive awareness of plans and areas of responsibility
Financial & Contractual Management
Resource Optimization: Drive optimal use of State IT funds, Federal funding, and grants to power agency goals, ensuring compliance and maximizing impact for resident services
Budgeting & Forecasting: Manage the HHS Delivery Center IT budget in collaboration with HHS Agency Secretaries and the Governor’s Budget Office, aligning resources with strategic initiatives to maximize impact
Procurement and Vendor Oversight: Lead IT procurement, contract management, and vendor relations to ensure quality deliverables and accountability
Technology Innovation
Data-enabled agencies: Define strategies and initiatives, in collaboration with HHS Agency leadership and Enterprise IT to achieve agency goals of better assessment of programmatic outcomes through data, enable data-driven shifts in funding to optimize service delivery, and enhance the resident eligibility and enrollment experience. Ensure access and availability of data in compliance with state and federal regulations as well as Commonwealth standards for security and privacy
Generative AI-enabled support: Define strategies and initiatives, in collaboration with HHS agency leadership and Enterprise IT, to achieve better experience and operational efficiency in resident call centers by leveraging Generative AI. Ensure alignment with our Commonwealth Gen AI Executive Order Values and Enterprise policies
People Leadership
Talent Development: Recruit, retain, and develop a diverse, high-performing IT workforce, fostering a culture of inclusivity, career growth, and succession planning
Cross-Functional Collaboration: Direct a matrixed team, including central and local support functions, to deliver integrated IT services, ensuring efficient collaboration across agencies
Customer-Focused Leadership: Instill a customer-focused culture by modeling effective communication, collaboration and problem-solving, and effective use of IT tools and resources for both the IT and HHS workforce
Stakeholder Engagement & Collaboration
Agency & Community Partnership: Cultivate strategic relationships with HHS Agency leaders, external stakeholders, and government partners at all levels to support collaborative IT solutions
User-Focused Engagement: Regularly meet with business units and external partners to align IT services with user needs and priorities for employees and agency customers
Enterprise IT Coordination & Collaboration
Centralized Service Integration: Advocate for Delivery Center requirements as Enterprise IT expands centralized Network, Security, Cloud, and Desktop support. Ensure agency needs inform enterprise service improvements, contracting vehicles, and initiatives, including IAM, hybrid hosting, and enhanced data security
Vendor Relations: Serve as liaison between IT vendors and HHS agencies and bureaus to ensure effective relationship and contract management
Service Level Agreements (SLAs) & Performance Metrics: Define SLAs and performance metrics under the shared services model, aligning with Delivery Center needs. Monitor Enterprise IT service delivery and collaborate on corrective actions as needed
Policy, Standards & Compliance: Partner with Enterprise IT’s Policy and Governance teams to shape streamlined standards that meet Delivery Center needs while ensuring Commonwealth and federal compliance
Matrixed Support & Local Execution: Manage matrixed Enterprise IT support teams, ensuring security, telecommunications, and other services are tailored to Delivery Center needs and aligned with centralized strategies
Performs other related duties as required
Travel as needed
Qualifications
Minimum Experience & Training:
Experience in IT Leadership: Minimum of 10 years in IT management, with at least 5 years in a senior leadership role overseeing large-scale, or multi-agency IT operations
Bachelor’s degree in Computer Science, Information Technology, or a related field
Preferred Qualifications:
Master’s degree in Computer Science, Information Technology, or a related field
Track Record of Transformation: Proven experience in leading digital transformation initiatives, including modernization of legacy systems and implementation of innovative technologies, with a demonstrated impact on initiatives exceeding $25M in budget and/or serving over 100,000 users
Stakeholder Collaboration: Demonstrated ability to work effectively with diverse stakeholders, including policymakers, agency leaders, and external partners
Project and Service Management: Experience managing complex IT projects with a focus on policy priorities, vendor relationships, and delivering measurable outcomes
Regulatory Compliance Knowledge: Familiarity with federal and state IT regulations, including privacy and security standards
Exp. Sr. Associate, Cyber Anal.
Conducts in-depth investigations of security incidents, analyzing data to detect patterns and vulnerabilities
Provides actionable insights and collaborates with Legal and HR to support critical decision-making
Contributes to DLP efforts, policy design, and the security of emerging technologies
About the Company
Evercore (NYSE: EVR) is a premier global independent investment banking advisory firm. It is dedicated to helping clients achieve superior results through trusted independent and innovative advice on matters of strategic significance to boards of directors, management teams, and shareholders—including mergers and acquisitions, shareholder advisory, restructuring, and capital structure. Evercore also assists clients in raising public & private capital, delivers equity research, equity sales and agency trading execution, in addition to providing wealth and investment management services to high net worth individuals. Founded in 1995, the Firm is headquartered in New York and maintains offices and affiliate offices in major financial centers in North America, Europe, the Middle East and Asia.
About the Job
Evercore’s Cybersecurity team is seeking a driven individual to join its newly established Analytics and Investigations team. This role is focused on conducting in-depth investigations of potential security threats, data anomalies, and technology use behaviors that may create risk to the firm. The Senior Associate will be instrumental in identifying and investigating incidents, providing detailed analysis and insights. Their work will support critical decision-making by both security leadership and cross-functional teams such as Legal and Human Resources. A significant portion of the role involves operating and enhancing User and Entity Behavior Analytics (UEBA) tools to detect suspicious activities and provide actionable intelligence. In addition to investigation work, the successful candidate will also have the opportunity to contribute to Data Loss Prevention (DLP) efforts, Policy Design, and innovative cybersecurity initiatives securing emerging technologies, such as AI/LLM platforms. The ideal candidate will demonstrate a high degree of confidentiality, diplomacy, and precision in managing sensitive information during investigations.This role is primarily remote, with occasional on-site days in Manhattan (a few days per quarter).
Responsibilities
Conduct thorough investigations into security incidents and anomalies by analyzing large datasets, including user activity logs, metadata, and network traffic, to detect patterns, threats, and vulnerabilities
Utilize statistical and behavioral analysis to identify and escalate potential security risks, using data-driven insights to support investigative conclusions
Build and maintain monitoring reports, tools, and dashboards to support real-time and retrospective investigations
Collaborate closely with Legal and Human Resources teams to provide clear, detailed, and actionable investigation findings, ensuring data is presented accurately and effectively for decision-making
Support ongoing strategic cybersecurity projects, such as Data Loss Prevention (DLP), to enhance security monitoring and investigation capabilities
Play a key role in advancing the security of new and emerging technologies, such as AI/LLM platforms
Adhere to strict confidentiality protocols and exercise discretion when handling sensitive and classified information
Qualifications
5 to 7 years of experience in IT and/or Cybersecurity
A career progression that demonstrates the ability to investigate Cybersecurity matters in the context of people, system data, and business context
Strong skills in conducting cybersecurity investigations and working with Legal and HR teams
Proficient in data analysis languages like Python, SQL, or KQL
Experienced in using Excel, Power BI, and SIEM tools (e.g., Splunk, Sentinel) for reporting and analysis
Bachelor’s degree in a related field preferred
Industry certifications (entry to mid-level) are a plus
Strong analytical skills and attention to detail
Ability to clearly communicate complex findings to both technical and non-technical teams
Capable of handling sensitive information with discretion
Effective collaborator, able to work across teams
Exp. Associate, Corp Comms.
Monitors budgets for Corp events and external affairs initiatives, calculates ROI, and tracks key performance indicators
Analyzes client engagement, event outcomes, CPC metrics, and develops dashboards to present findings
Partners with teams to align analytics with objectives, streamlines processes, and identifies areas for improvement
About the Company
Evercore (NYSE: EVR) is a premier global independent investment banking advisory firm. It is dedicated to helping clients achieve superior results through trusted independent and innovative advice on matters of strategic significance to boards of directors, management teams, and shareholders—including mergers and acquisitions, shareholder advisory, restructuring, and capital structure. Evercore also assists clients in raising public & private capital, delivers equity research, equity sales and agency trading execution, in addition to providing wealth and investment management services to high net worth individuals. Founded in 1995, the Firm is headquartered in New York and maintains offices and affiliate offices in major financial centers in North America, Europe, the Middle East and Asia.
About the Job
Evercore is seeking a Corporate Communications & External Affairs Associate with a strong aptitude for data analysis and a passion for delivering actionable insights. This role bridges across Corporate Events and External Affairs, and will focus on tracking budgets, client engagement metrics, and event ROI. This individual will report to the group’s Vice President.
Responsibilities
The Associate’s primary responsibilities will include, but are not limited to, the following:
Track and analyze budgets and expenditures related to corporate events and external affairs initiatives
Partner with the Corporate Events and External Affairs teams to align analytics initiatives with strategic objectives
Calculate and report on cost-per-client metrics, event ROI, and other key performance indicators (KPIs)
Collaborate with the event hosts to consolidate post-event data, including attendance, client engagement, and potential business outcomes
Develop dashboards and reports to present findings and insights to senior leadership and stakeholders
Provide regular updates on budget utilization and flag areas of improvement
Identify opportunities to streamline tracking and reporting processes using data tools and systems
Qualifications
Specific qualifications:
The ideal candidate will have a strong team-based attitude and work ethic
They will be ambitious and resourceful, as well as intellectually curious and eager to learn
Additional qualifications include:
B.A. required
3–6 years of experience in a hybrid role combining event management, external affairs, and data analytics, preferably in the financial services or professional services industry
Proficiency in data analytics tools such as Excel (advanced functions), Tableau, Power BI, or similar platforms
Familiarity with CRM systems (e.g., Salesforce) and financial tracking tools
Strong analytical and problem-solving abilities, with a high attention to detail
Sr. Manager, Data & IT
Oversees data reporting, analytics, and physical infrastructure to support PFLAG's mission and goals
Manages Salesforce, Asana, and other databases, ensuring data integrity and training staff on their use
Provides technical support and training to staff and members, troubleshoot issues, and manage network security
About the Company
PFLAG National is the first and largest organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their families, and allies. PFLAG National has more than 325,000 members and supporters and over 400 chapters in the United States. This vast grassroots network is cultivated, resourced, and serviced by the PFLAG National staff, Board of Directors, and Regional Directors Council.
About the Job
The Senior Manager, Data & Information Technology is responsible for managing data, operational infrastructure, and the application of information technology at PFLAG National. This includes advancing data reporting, analytics, and collaborating with internal and external stakeholders to tell a story. The Senior Manager, Data & Information Technology will focus on collecting and analyzing data to inform evidence-based decisions in alignment with the organization’s strategic priorities and goals. They will also manage our physical infrastructure and assets to ensure that our hardware and software are adequate for the needs of the organization.
This candidate will be an expert in managing central databases like Salesforce, Asana, and other pivotal organizational assets. The Senior Manager, Data & Information Technology will manage a Data & Information Technology Coordinator and reports to the Vice President, Administration & Finance.
Responsibilities
Ensure PFLAG National staff and members have the IT and data support they need to advance the organization’s mission and strategic priorities
Responsible for reviewing and improving the current technology stack, developing a business case for enhancements, and implementing data analytics strategies to drive organizational effectiveness and impact
Lead process on gathering and reporting organizational metrics via Salesforce
Manage projects and ongoing relationships with IT, data, and telecommunication vendors
In collaboration with relevant stakeholders, support setting of data and IT strategy, engagement building, and impact measurements
Provide staff, chapter leaders, Board Members, and Regional Directors Council Members with technical support, resources, and training
Manage network and data security and develop and record associated processes and procedures
Perform qualitative and quantitative research to understand user needs and respond to requests for information
Assess skills and train all staff in key areas of technology and provide updates on an ongoing basis
Collaborate with staff across all departments to simplify complex technical information so that it is successfully communicated with co-workers, members, and vendors
Manage technological components for special events (convention, fundraisers, and others, as needed)
Database, Website, and Apps (Salesforce, Asana, IATs, Salsa, Google Apps, and others)
Translate data into actionable insights and improve processes within Salesforce, Asana, and other organizational databases and tools
Maintain and oversee the accuracy and integrity of data
Manage the Member Portal and the Learning Management Database
Manage the telecommunications system, including training staff on how to use this asset as well as documenting systems and procedures
Oversee the data entry process;Identify, troubleshoot and resolve technical issues
Manage the implementation of data consolidations and integrations to streamline and simplify data management
Review, analyze, evaluate database systems and digital tools, and participate in planning and execution of future upgrades and technology enhancements
Lead data analysis and technology enhancement for our organization's key revenue streams
Manage back-end website needs, with vendor(s) as appropriate, to support user experience on pflag.org and straightforequality.org websites, as determined by Leadership and the Strategic Communications team
Manage Wordpress technical requirements and admin tasks of a Wordpress multisite used by PFLAG National and chapters
Serve as administrative and financial contacts on all URL accounts
Administrate Asana and provide training in its maintenance and usage
Other duties as assigned
Qualifications
5+ years of experience in technical/solution IT architecture and data management
Proven track record leading medium to large-scale data projects
Excellent communication and presentation skills, able to translate technical concepts for non-technical audiences
Strong problem-solving, critical thinking, and analytical skills
Ability to define project specifications, accurately estimate timelines and deliverables, and work with multiple departments
Experience in mentoring teams and fostering data-driven culture
Experience at a membership-based organization or non-profit, or the ability and willingness to transfer relevant experience from other sectors to align with PFLAG’s organizational culture and strategic priorities
Experience with database management, specifically expert knowledge of Salesforce and Asana
Knowledge of Wordpress, or a similar CMS
Technical fluency with HTML and CSS
Mastery in AWS, G Suite, and Microsoft Office
Working knowledge of JavaScript, jQuery, security principles, API's
Knowledge of LGBTQ+ issues, DEI (Diversity, Equity, Inclusion) practices, and Civil Rights
Enthusiastic support of PFLAG’s strategic vision, mission, and goals
Excellent interpersonal, organizational, and writing skills
Effective communicator both in person and over the phone
Preferred Skills:
Prior Salesforce or CRM experience
Strong background demonstrating information architecture and interactive database design
Degree in informational technology, web design, computer science, user interface and experience design, or an equivalent combination of education & experience