Sr. Manager, City Strategy
About the Company
The City of Boise will create a city for everyone by embracing our community in the decision-making process; innovating and investing to protect our environment; and ensuring a thriving local economy that benefits all. The city offers a zero premium family medical and vision plan, as well as low-cost dental benefits for full-time employees. The city also provides additional pre-tax flexible spending accounts. Boise Mayor Lauren McLean is committed to creating a city for everyone and has worked tirelessly toward that goal, advocating for open space conservation, tackling housing and homelessness side by side with the community, and leading nationally acclaimed climate action efforts. Mayor McLean was sworn in on January 7, 2020. She is the 56th mayor of Boise and the first woman elected to that position in the city’s 150-year history. She is passionate about public service, leading boldly with the community at the forefront of every decision.
The Department of Organizational Effectiveness, a brand-new addition to the City of Boise, is dedicated to driving excellence and fostering innovation. It focuses on strategic planning, project management, change management, data analytics, and process improvement to cultivate a high-performance organizational culture.
About the Job
The City Strategy and Continuous Improvement Senior Manager drives strategic alignment and organizational excellence by leading enterprise strategic planning, continuous improvement and organizational change management functions. Oversees a skilled team responsible for executing high-priority projects while building a Center of Excellence to strengthen organizational capacity. Collaborates cross-functionally to foster a culture of innovation, champion continuous improvement, align efforts, and deliver measurable outcomes that improve services for residents. This position is performed under administrative direction.
Responsibilities
Supervises the work of professional, management, technical and/or other employees of a clearly delineated division or exercises independent authority over a critical function with citywide impact directly or through subordinate supervisors to ensure adequate resources are available for staff to perform their duties; ensures that assigned operations and activities comply with organization goals and objectives; and directs actions and results of major processes and programs and maintains controlling budget authority. Evaluates team performance, provides constructive feedback, and supports professional development of team members. Tracks Key Performance Indicators (KPIs) and provides regular updates to leadership
Strategic Planning:
Develops and implements a comprehensive strategic planning framework to align city resources, priorities and initiatives with organizational goals. Builds and oversees processes to update strategic plans on a regular cadence
Continuous Improvement:
Manages key continuous improvement initiatives to optimize operational efficiency and effectiveness. Champions the use of industry best practices and tools to foster a culture of continuous improvement. Establishes and leads a Center of Excellence for continuous improvement by standardizing practices and offering resources, training and support
Organizational Change Management:
Directs critical change management projects to ensure successful adoption and sustainability of organizational changes. Develops and implements a comprehensive change management framework, including tools, templates and best practices. Establishes and leads a Center of Excellence for change management to empower staff to lead and support change initiatives across the organization
Collaboration and Stakeholder Engagement:
Builds strong relationships with leaders and staff across departments to align efforts, foster trust, and influence positive outcomes. Communicates complex ideas and recommendations clearly and persuasively to diverse audiences, including executive leadership and city council members. Serves as a trusted advisor and advocate for organizational effectiveness, driving a shared vision for success
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time
Qualifications
Required Knowledge, Experience, And Training:
Bachelor's degree in public administration, business administration, organizational development or a related field
Ten years of experience in strategic planning, continuous improvement, change management or a related discipline, including 4 years in a leadership role
OR an equivalent combination of education and/or experience
Knowledge of:
strategic planning principles, tools and methodologies
Lean Six Sigma principles, tools and methodologies
organizational change management theories, methodologies and tools
personnel management
computer usage, including related software
Ability to:
collaborate and partner authentically and strategically across functions to build trust, solve complex business problems and influence and engage stakeholders at all levels of the organization
develop and implement strategic initiatives that align with organizational priorities and deliver results
communicate complex information clearly and effectively to technical and non-technical audiences
lead and inspire a team to achieve high performance and professional growth
coach and mentor others
cultivate continuous improvement culture within the department
lead Centers of Excellence; apply creative problem-solving skills to overcome challenges and seize opportunities for improvement; communicate effectively in the English language at a level necessary for efficient job performance
perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation
Preferred Knowledge, Experience, And Training:
Master's degree in public administration, business administration, organizational development or a related field
Lean Six Sigma certified Black Belt
Change Management certification, such as Prosci
Strategic Planning certification
Experience working in local government or the public sector
