Deputy Chief of Staff
Leads operational excellence through strategic policy, budget, and process improvement, driving city-wide initiatives and fostering collaboration across Depts
Oversees key functions like finance, HR, and IT, ensuring regulatory compliance and efficient service delivery, including a new ERP system implementation
Establishes performance metrics, engages stakeholders, and represents the city, enhancing operational effectiveness and service delivery
About the Company
The City of Boise will create a city for everyone by embracing our community in the decision-making process; innovating and investing to protect our environment; and ensuring a thriving local economy that benefits all. The city offers a zero premium family medical and vision plan, as well as low-cost dental benefits for full-time employees. The city also provides additional pre-tax flexible spending accounts. Boise Mayor Lauren McLean is committed to creating a city for everyone and has worked tirelessly toward that goal, advocating for open space conservation, tackling housing and homelessness side by side with the community, and leading nationally acclaimed climate action efforts. Mayor McLean was sworn in on January 7, 2020. She is the 56th mayor of Boise and the first woman elected to that position in the city’s 150-year history. She is passionate about public service, leading boldly with the community at the forefront of every decision.
About the Job
The City of Boise seeks a strategic leader to oversee the internal operations of the City government, ensuring efficiency and effectiveness in serving our residents. Reporting to the Mayor’s Chief of Staff, this role integrates and optimizes HR, IT, Finance, and Organizational Effectiveness.
This position will drive operational excellence through strategic policies, budget oversight, and process improvements while fostering meaningful collaboration across departments. Over the next five years, a key initiative will be leading the selection and adoption of a new ERP system. The ideal candidate has extensive leadership experience in government or large organizations, a proven track record in merging cross-functional departments, and expertise in financial management and organizational effectiveness. This position offers an opportunity to influence the future of city operations and enhance service delivery.
Responsibilities
Supervises the work of executive level staff; ensures that assigned operations and activities comply with organizational goals and objectives; and directs actions and results of departments and maintains controlling budget authority
Defines and implements internal policy priorities for the municipality. Leads team that researches, analyzes data and provides recommendations on city-wide operational initiatives. Develops and maintain relationships with key stakeholders, including employees, relevant agency partners and elected officials
Identifies and integrates organizational goals and strategies based on community input, operational needs and the city’s vision. Ensures alignment within the shared services team and across the organization
Collaborates and coordinates with external partners, such as agency partners to address organizational needs. Represents the City of Boise in meetings, conferences and public forums, fostering positive relationships with partners to enhance community impact
Establishes performance metrics and benchmarks for city-wide operational priority areas. Monitors progress and evaluates the effectiveness of policies and programs, identifying areas for improvement. Recommends adjustments to achieve desired outcomes. Collaborating with department leadership and staff to implement changes for enhanced performance
Provides oversight for multiple city functions, including the Finance Department, ensuring business needs and operational plans are supported with budget and finance functions and that municipality is in compliance with regulations; the Human Resources Department, ensuring efficient and effective administrative processes, including implementation of employee policies & regulations and people management functions; the Information Technology Department, ensuring the technology environment is stable and secure, and that information/data is properly managed and available; and the Department of Organizational Effectiveness, using strategic planning, portfolio management, project delivery, business process design, data analytics and change management to advance city-wide operational improvements
Qualifications
Required Knowledge, Experience, And Training:
Bachelor’s degree in public or business administration, political science, or a closely related field
Ten years of progressively responsible executive-level management and/or administrative experience involving planning, organization, and execution of a variety of work programs
OR an equivalent combination of education, training, and experience
Knowledge of:
principles and practices of managing mid-to-large-size organizations
financial management, public administration, effective management, and supervision
methods and techniques for maintaining effective relations among elected officials
city government organization
relevant local and state laws, regulations, and policies that affect program development and implementation
computer usage, including related software
Ability to:
plan and direct the operations and activities of the city
problem solve and work in a fast-paced, evolving environment; identify and utilize appropriate data and analytics to guide decision-making; display strong organizational and time management skills
prioritize and manage several projects simultaneously
understand, interpret, explain and apply city, state and federal policy, laws and regulations applicable to areas of responsibility
exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues
establish and maintain highly effective working relationships
communicate effectively in the English language at a level necessary for efficient job performance
perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation
Preferred Knowledge, Experience, And Training:
Master’s degree in public or business administration, political science or a closely related field
Ten years of experience in executive management and administration in a large municipal government or similar public agency setting, including at least eight years managing through subordinate managers
Experience utilizing benchmarking techniques and performance-management systems
Communications Manager
Crafts compelling stories for Boise's community engagement, using diverse media to highlight city services and sustainability efforts
Manages communication projects, creating content for digital, print, and events, while engaging with the press and public
Leads outreach activities, ensuring effective digital communication and impactful community engagement, fostering a "City for Everyone"
About the Company
The City of Boise will create a city for everyone by embracing our community in the decision-making process; innovating and investing to protect our environment; and ensuring a thriving local economy that benefits all. The city offers a zero premium family medical and vision plan, as well as low-cost dental benefits for full-time employees. The city also provides additional pre-tax flexible spending accounts. Boise Mayor Lauren McLean is committed to creating a city for everyone and has worked tirelessly toward that goal, advocating for open space conservation, tackling housing and homelessness side by side with the community, and leading nationally acclaimed climate action efforts. Mayor McLean was sworn in on January 7, 2020. She is the 56th mayor of Boise and the first woman elected to that position in the city’s 150-year history. She is passionate about public service, leading boldly with the community at the forefront of every decision.
About the Job
Embrace your passion for storytelling and showcase your talent with both traditional and non-traditional media as the dynamic Communications Manager for the Office of Community Engagement. We are searching for someone who excels in pitching stories and engaging with the press, bringing a unique blend of creativity and technical understanding.
Join our vibrant team, dedicated to keeping Boise thriving around the clock with clean water, geothermal heat, streetlights, clean electricity, waste management services, and more. This role offers the chance to work on diverse projects, transforming complex concepts into captivating content and contributing to a cleaner, more sustainable city.
You are the ideal candidate for this position if you are enthusiastic, capable, and eager to make a meaningful impact in the Boise community. Let's create a City for Everyone!
Responsibilities
Performs the full range of duties (with appropriate managerial review), including hiring, evaluating, promoting, and assigning duties; correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed; and overseeing employees or a group
Creates, manages and helps execute communication plans; develops materials and programs that leverage appropriate communication and outreach tactics and mediums to best inform and receive feedback from target audiences. Provides excellent project management and client services to the Public Works Department. Leads and manages communication and outreach projects from planning to execution and provides timely and proactive deliverables and updates. Project manages the development of all communication materials including working closely with graphic designers, vendors and agencies in producing various pieces in digital web and social, print, video, experiential, etc. Copywrites and edits communications that inform and engage target audiences. Creates content which includes handouts, presentations, video scripts/outlines, press releases, emails/e-newsletter content, web site copy and social media posts
Oversees the creation of all marketing collateral, events spaces and materials for the Public Works department by working closely with communications coordinators, graphic designers and outside consultants in various forms of media including digital, print, video, experiential (events, public hearings etc.) Directs the copywriting and editing of all major department community engagement related collateral, including marketing collateral, press releases, media announcements, emails, web site updates and public hearing announcements
Ensures all digital outreach activities for the department including web site updates, social media posts, online advertising and other future mobile communication tools and programs by working collaboratively with other team members. Oversees the planning of and helps facilitate community outreach activities and events for the department using a variety of public information gathering techniques including focus groups, public hearings, digital outreach and surveys
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time
Qualifications
Required Knowledge, Experience, And Training:
Bachelor's degree in communication, marketing, public relations, or related field
Five years of experience in community/public relations, marketing/advertising or closely related field
OR an equivalent combination of education and/or experience
Advanced knowledge of communications strategies
Functional knowledge of graphic design to guide and project-manage creative development work with in-house and external designers
Understanding of web and digital content management and communications best practices
Exceptional project management skills
Agency and vendor management proficiency
Ability to:
lead a team to complete large-scale marketing, communication or advertising projects involving various team members, clients, and vendors
demonstrate exceptional interpersonal skills
adjust to change, differing personality types, and shifting priorities at a moment's notice
stay organized and manage and execute multiple projects at once with conflicting deadlines and priorities
solve problems with little to no direction
manage conflicting interests and still achieve project goals
maintain composure and professionalism in stressful situations, ranging from interpersonal conflict to emergency situations
communicate effectively in the English language at a level necessary for efficient job performance
perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation
Sr. Manager, City Strategy
Drives strategic alignment and continuous improvement by leading enterprise planning and change management, fostering a culture of innovation
Oversees a team, building a Center of Excellence to strengthen organizational capacity and executing high-priority projects with measurable outcomes
Collaborates cross-functionally, engaging stakeholders and tracking KPIs, to ensure efficient service delivery and achieve organizational goals
About the Company
The City of Boise will create a city for everyone by embracing our community in the decision-making process; innovating and investing to protect our environment; and ensuring a thriving local economy that benefits all. The city offers a zero premium family medical and vision plan, as well as low-cost dental benefits for full-time employees. The city also provides additional pre-tax flexible spending accounts. Boise Mayor Lauren McLean is committed to creating a city for everyone and has worked tirelessly toward that goal, advocating for open space conservation, tackling housing and homelessness side by side with the community, and leading nationally acclaimed climate action efforts. Mayor McLean was sworn in on January 7, 2020. She is the 56th mayor of Boise and the first woman elected to that position in the city’s 150-year history. She is passionate about public service, leading boldly with the community at the forefront of every decision.
The Department of Organizational Effectiveness, a brand-new addition to the City of Boise, is dedicated to driving excellence and fostering innovation. It focuses on strategic planning, project management, change management, data analytics, and process improvement to cultivate a high-performance organizational culture.
About the Job
The City Strategy and Continuous Improvement Senior Manager drives strategic alignment and organizational excellence by leading enterprise strategic planning, continuous improvement and organizational change management functions. Oversees a skilled team responsible for executing high-priority projects while building a Center of Excellence to strengthen organizational capacity. Collaborates cross-functionally to foster a culture of innovation, champion continuous improvement, align efforts, and deliver measurable outcomes that improve services for residents. This position is performed under administrative direction.
Responsibilities
Supervises the work of professional, management, technical and/or other employees of a clearly delineated division or exercises independent authority over a critical function with citywide impact directly or through subordinate supervisors to ensure adequate resources are available for staff to perform their duties; ensures that assigned operations and activities comply with organization goals and objectives; and directs actions and results of major processes and programs and maintains controlling budget authority. Evaluates team performance, provides constructive feedback, and supports professional development of team members. Tracks Key Performance Indicators (KPIs) and provides regular updates to leadership
Strategic Planning:
Develops and implements a comprehensive strategic planning framework to align city resources, priorities and initiatives with organizational goals. Builds and oversees processes to update strategic plans on a regular cadence
Continuous Improvement:
Manages key continuous improvement initiatives to optimize operational efficiency and effectiveness. Champions the use of industry best practices and tools to foster a culture of continuous improvement. Establishes and leads a Center of Excellence for continuous improvement by standardizing practices and offering resources, training and support
Organizational Change Management:
Directs critical change management projects to ensure successful adoption and sustainability of organizational changes. Develops and implements a comprehensive change management framework, including tools, templates and best practices. Establishes and leads a Center of Excellence for change management to empower staff to lead and support change initiatives across the organization
Collaboration and Stakeholder Engagement:
Builds strong relationships with leaders and staff across departments to align efforts, foster trust, and influence positive outcomes. Communicates complex ideas and recommendations clearly and persuasively to diverse audiences, including executive leadership and city council members. Serves as a trusted advisor and advocate for organizational effectiveness, driving a shared vision for success
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time
Qualifications
Required Knowledge, Experience, And Training:
Bachelor's degree in public administration, business administration, organizational development or a related field
Ten years of experience in strategic planning, continuous improvement, change management or a related discipline, including 4 years in a leadership role
OR an equivalent combination of education and/or experience
Knowledge of:
strategic planning principles, tools and methodologies
Lean Six Sigma principles, tools and methodologies
organizational change management theories, methodologies and tools
personnel management
computer usage, including related software
Ability to:
collaborate and partner authentically and strategically across functions to build trust, solve complex business problems and influence and engage stakeholders at all levels of the organization
develop and implement strategic initiatives that align with organizational priorities and deliver results
communicate complex information clearly and effectively to technical and non-technical audiences
lead and inspire a team to achieve high performance and professional growth
coach and mentor others
cultivate continuous improvement culture within the department
lead Centers of Excellence; apply creative problem-solving skills to overcome challenges and seize opportunities for improvement; communicate effectively in the English language at a level necessary for efficient job performance
perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation
Preferred Knowledge, Experience, And Training:
Master's degree in public administration, business administration, organizational development or a related field
Lean Six Sigma certified Black Belt
Change Management certification, such as Prosci
Strategic Planning certification
Experience working in local government or the public sector