Director, Client Development
About the Company
Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.
About the Job
As Director, Client Development, you will manage a portfolio of some of our high value, high growth clients including leading health systems and health plans. You will lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals. You will coordinate closely with your clients and Marketing to develop campaigns that drive clinically appropriate telenutrition adoption. You will also work with Product and Engineering teams on ongoing implementation needs, and other internal teams such as Finance, Sales and Clinical Operations.
Responsibilities
Provide first class account management from project launch through the contract lifecycle to ensure ongoing client satisfaction and support. This includes up-leveling relationships within your accounts to ensure we have sponsorship across the organization at both main point of contact and decision making levels to drive partnership success
Manage annual revenue retention and growth for your client portfolio. You will develop and execute on account plans that support long-term growth and align with client and company goals
Understand data well and are data driven to make changes in account strategy. You will interpret and report out ROI and clinical metrics to our clients that are crucial value drivers to both their organizational success and Foodsmart relationship success
Be responsible for delivering marketing campaigns that drive enrollment and engagement that will ultimately lead to client satisfaction. Use previous marketing knowledge and experience to work closely with the Foodsmart marketing team to take existing materials and adapt them to your client needs, and to co-create marketing campaigns based on your clients' situations
Qualifications
6+ years of experience in a healthcare consulting, healthcare services or clinical services company in a client facing/relationship development role
Experience in a startup or small company environment a plus
A demonstrated history of exceeding performance based metrics with clients
Experience in growing a book of business and exceeding ARR through client sales, upselling and contract renewals
Experience in analyzing clinical outcomes, marketing data and campaign development
Background working with executive level clients and gaining approvals on new strategies/tactics informed by regulatory filings and networking within the account
Understanding of complex contracting and provider agreements within health plans as well as health system contracting processes
Understanding of telehealth, wellness or nutrition space is a plus
