Director, Client Development
Leads service delivery, builds executive relationships, and develops strategic account plans to drive growth and ensure contract renewals
Analyzes ROI and clinical metrics, using data to refine account strategies and demonstrate value, while also managing revenue retention and growth
Collaborates with marketing to create and adapt campaigns that boost telenutrition adoption and engagement, ensuring client satisfaction
About the Company
Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.
About the Job
As Director, Client Development, you will manage a portfolio of some of our high value, high growth clients including leading health systems and health plans. You will lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals. You will coordinate closely with your clients and Marketing to develop campaigns that drive clinically appropriate telenutrition adoption. You will also work with Product and Engineering teams on ongoing implementation needs, and other internal teams such as Finance, Sales and Clinical Operations.
Responsibilities
Provide first class account management from project launch through the contract lifecycle to ensure ongoing client satisfaction and support. This includes up-leveling relationships within your accounts to ensure we have sponsorship across the organization at both main point of contact and decision making levels to drive partnership success
Manage annual revenue retention and growth for your client portfolio. You will develop and execute on account plans that support long-term growth and align with client and company goals
Understand data well and are data driven to make changes in account strategy. You will interpret and report out ROI and clinical metrics to our clients that are crucial value drivers to both their organizational success and Foodsmart relationship success
Be responsible for delivering marketing campaigns that drive enrollment and engagement that will ultimately lead to client satisfaction. Use previous marketing knowledge and experience to work closely with the Foodsmart marketing team to take existing materials and adapt them to your client needs, and to co-create marketing campaigns based on your clients' situations
Qualifications
6+ years of experience in a healthcare consulting, healthcare services or clinical services company in a client facing/relationship development role
Experience in a startup or small company environment a plus
A demonstrated history of exceeding performance based metrics with clients
Experience in growing a book of business and exceeding ARR through client sales, upselling and contract renewals
Experience in analyzing clinical outcomes, marketing data and campaign development
Background working with executive level clients and gaining approvals on new strategies/tactics informed by regulatory filings and networking within the account
Understanding of complex contracting and provider agreements within health plans as well as health system contracting processes
Understanding of telehealth, wellness or nutrition space is a plus
Director of Growth
Leads sales efforts within the healthcare payer segment, especially Medicaid, focusing on closing contracts for telenutrition services
Cultivates trust-based partnerships with senior executives, understanding their challenges and tailoring Foodsmart's solutions to meet their needs
Executes business growth opportunities, from prospecting to contract closure, while collaborating with internal teams for successful implementation
About the Company
Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.
About the Job
As the Director of Growth focused on the healthcare payer segment at Foodsmart, you will play a pivotal role in driving growth and expanding our presence within this strategic market. Operating at a senior level within our sales team, you will lead the charge in establishing and nurturing strategic partnerships and securing contracts with healthcare payers, with an emphasis on government-sponsored plans, particularly Medicaid. Your primary objective will be to identify key decision makers, understand their critical challenges and priorities, propose tailored solutions leveraging Foodsmart's offerings, and successfully close contracts for our suite of telenutrition services and platform utilization. This role offers autonomy and opportunities to grow, empowering you to pioneer industry-transforming partnerships and initiatives.
Responsibilities
Develop and oversee end-to-end business growth opportunities, from prospecting to contract closure, within the healthcare payer segment with an emphasis on government-sponsored plans. Your primary responsibility is to source, develop, negotiate, and close contracts with entities within the segment
Cultivate strong, trust-based relationships with senior executives and key stakeholders within healthcare payer organizations
Design, execute, and launch successful partnerships with healthcare payers, taking full ownership of deal/project responsibility
Drive revenue growth through the establishment and expansion of strategic partnerships within the healthcare payer segment, in alignment with Foodsmart's revenue targets
Collaborate closely with cross-functional teams at Foodsmart to strategize and ensure the successful implementation of new partnerships tailored to the healthcare payer market
Qualifications
Experience specifically selling Social Determinants of Health (SDOH) programs/services, telehealth services and services paid through claims to healthcare payers, including health plans and Medicaid plans
Proficiency in lead generation and qualification, with a strong ability to compellingly convey the business and represent the full portfolio of company services, including telehealth, clinical operations, member marketing, and dietitian services
Expertise in deal flow management, with a deep understanding of the variables that can impact deal outcomes and the ability to effectively manage risks and triage issues
Strong project management skills, with a focus on understanding deliverables, milestone orientation, and risk mitigation
Subject matter expertise in the healthcare payer segment, with a keen understanding of its unique challenges and opportunities
Director, Client Development
Leads service delivery, builds executive relationships, and develops strategic account plans to drive growth and ensure contract renewals
Analyzes ROI and clinical metrics, using data to refine account strategies and demonstrate value, while also managing revenue retention and growth
Collaborates with marketing to create and adapt campaigns that boost telenutrition adoption and engagement, ensuring client satisfaction
About the Company
Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.
Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.
About the Job
As Director, Client Development, you will manage a portfolio of some of our high value, high growth clients including leading health systems and health plans. You will lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals. You will coordinate closely with your clients and Marketing to develop campaigns that drive clinically appropriate telenutrition adoption. You will also work with Product and Engineering teams on ongoing implementation needs, and other internal teams such as Finance, Sales and Clinical Operations.
Responsibilities
Provide first class account management from project launch through the contract lifecycle to ensure ongoing client satisfaction and support. This includes up-leveling relationships within your accounts to ensure we have sponsorship across the organization at both main point of contact and decision making levels to drive partnership success
Manage annual revenue retention and growth for your client portfolio. You will develop and execute on account plans that support long-term growth and align with client and company goals
Understand data well and are data driven to make changes in account strategy. You will interpret and report out ROI and clinical metrics to our clients that are crucial value drivers to both their organizational success and Foodsmart relationship success
Be responsible for delivering marketing campaigns that drive enrollment and engagement that will ultimately lead to client satisfaction. Use previous marketing knowledge and experience to work closely with the Foodsmart marketing team to take existing materials and adapt them to your client needs, and to co-create marketing campaigns based on your clients' situations
Qualifications
6+ years of experience in a healthcare consulting, healthcare services or clinical services company in a client facing/relationship development role
Experience in a startup or small company environment a plus
A demonstrated history of exceeding performance based metrics with clients
Experience in growing a book of business and exceeding ARR through client sales, upselling and contract renewals
Experience in analyzing clinical outcomes, marketing data and campaign development
Background working with executive level clients and gaining approvals on new strategies/tactics informed by regulatory filings and networking within the account
Understanding of complex contracting and provider agreements within health plans as well as health system contracting processes
Understanding of telehealth, wellness or nutrition space is a plus