Manager, Org Training Del.
About the Company
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
About the Job
Reporting organisationally to the Head of Workforce, the Manager, Organisational Training Delivery will be a key member of the FIFA26 Workforce Management team, and work in close collaboration with operational delivery Functional Areas (Departments) within FIFA26, as well as Planning, Integration & Readiness, People & Culture in FIFA Zurich, and other key individuals responsible for delivering a cohesive, consistent, and operationally appropriate training programme for both the FIFA Club World Cup 2025 and FIFA World Cup 26.
Responsibilities
Training Coordination and Project Management:
Develop and implement a comprehensive training plan that aligns with tournament deliverables/objectives and Functional Area (Department) requirements
Coordinate with department heads, trainers/training providers, and other stakeholders to assess and define the training needs strategy across all three countries (Canada/Mexico/United States)
Establish a coordinated and, where applicable, integrated training journey for the event, across multiple client groups from planning and development to execution and evaluation
In collaboration with FA/Dept Leads training delivery mechanisms for whole client group training sessions and support/provide guidance to Functional Areas on appropriate training schedules, venues, and resources to ensure timely and effective delivery of training programs
Ensure training programs are consistent, culturally appropriate, and tailored to meet the specific needs of different regions (US, Canada, and Mexico).Manage the creation and distribution of template training materials, including accessibility considerations, such as multiple languages
Track and report on the progress of training initiatives, managing any changes, delays, or risks
Ensure alignment with the event's objectives, ensuring that efficient and effective training delivery supports the overall success of the Tournament being delivered
Stakeholder Management:
Collaborate with internal teams (Workforce, Planning & Integration, Volunteer Management, HR, Operations, Security, Technology, etc.), external vendors, and consultants to facilitate consistent training delivery
Serve as the primary point of contact for all organisation-wide training-related planning, inquiries and concerns
Regularly communicate with leadership to provide updates on the progress of training initiatives and address any challenges
Monitoring and Evaluation:
In collaboration with Head of Workforce, oversee budget requirements for organisational wide training initiatives, ensuring efficiencies are kept at front of mind
Work in close collaboration with Planning & Integration to create tools that support the effective evaluation of training programs through feedback, assessments, and performance metrics
Adjust training plans and methods based on feedback from trainees and trainers to ensure continuous improvement from one Tournament to the next
Prepare detailed reports on training outcomes, including participant performance, satisfaction, and areas for improvement
Qualifications
Education
Bachelor's degree in Business, Human Resources, Education, or a related field
Proven experience managing Training or Learning and Development projects across multiple countries or regions (US, Canada, and Mexico) is highly desirable
Certification in training Design and Delivery or Project Management (e.g., PMP, Agile) is a plus
Ability to work independently and collaboratively in a fast-paced, cross-cultural environment
Excellent communication and interpersonal skills to interact with diverse teams and stakeholders
Demonstrated ability to effectively balance stakeholder expectations with appropriate delivery requirements; unafraid to push back on deliverables that do not fit within these parametres
Work Experience
5 years of experience designing and delivering Training/Learning and Development programmes in a fast-paced environment
Demonstrated experience of utilising strong organizational skills and attention to detail to switch from strategic to detailed planning
Significant experience designing and delivering Training/L&D programmes within the Sporting Industry/large-scale events
Languages
Fluent in English. Spanish and/or French proficiency is a plus
Technology
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Experience with learning management systems (LMS) and other training software tools is a plus
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (e.g., WeTrack, Monday.com)
