Coordinator, Exp. & Innovation
About the Company
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
About the Job
Sitting within the Operations Department, Fan Operations along with Dressing and Signage, Venue Management, Team Services, Competition Management, Broadcast and Media Operations aims to deliver the most engaging, innovative, and accessible World Cup experience for all players, fans, partners, and the community. Fans travel from around the globe and may be unfamiliar with the stadiums and cities hosting the event. The Fan Experience and Innovation sub-project provides these visitors with innovative digital and physical solutions to enhance the FIFA World Cup fan experience. This involves ensuring the stadium section of the FIFA tournament app mirrors and enhances the physical on-site experience. Reporting to the Manager, Fan Experience and Innovation, this role will help serve Fan Operation's efforts to deliver the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues.
Responsibilities
Support the Manager of Fan Experience and Innovation to align organizational strategies and execute on digital fan experience initiatives
Assist in the development of Tournament App features impacting the fan experience, with stadium counterparts and internal FAs, to ensure operational efficiency is maintained
Collaborate closely with a team of design, engineering, marketing, and data science members
Identify technical gaps impacting the Tournament app across CWC25 and FWC26 stadiums
Analyze underlying architectures, native codebases, and technologies to prioritize solutions across each stadium
Ensure the quality and reliability of features at scale through thorough testing, and dashboard monitoring
Help facilitate digital and physical fan experiences across each stadium on-site during the tournament
Regularly refine and update fan experience requirements to ensure accuracy and relevance on a per stadium basis
Develop a deeper culture of innovation across Functional Areas with a focus on solving organizational challenges impacting the fan experience
Support the identification of innovative companies, products, and solutions
Provide support for other initiatives within the fan operations team scope
Qualifications
Education & Qualifications
University degree in appropriate subject (or adequate training/vocational education)
Team Player, capable of working autonomously and meeting tight deadlines
Solution oriented with a strong attention to detail
Exceptional communication and organisational skills
Problem solving and conflict resolution skills
Positive attitude, patience and persistence
Sound judgement and able to prioritize tasks
International, cross-cultural work experiences preferred
Work Experience
Minimum 1-3 years of experience in project management, product management, innovation, fan experience or a similar role
Experience managing, building or evaluating innovative solutions
Demonstrated expertise in developing fan experiences
Knowledge of international football (soccer) and FIFA World Cups
Knowledge of event project management processes
Languages
Fluent in English. Spanish and/or French proficiency is a plus
Technology
Proficient in Confluence, Jira, Miro, and other online collaboration tools
