Systems Manager, HCM
About the Company
Joining The American Red Cross is like nothing else—it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
About the Job
We are seeking an experienced Human Capital Management (HCM) Systems Manager to join the American Red Cross HR Operations Team. The ideal candidate will have platform knowledge and expertise in ServiceNow HRSD and Cornerstone On Demand (CSOD) learning system with emphasis in areas of expertise such as Robotics Process Automation (RPA), system security, API integrations, and Artificial intelligence (AI). This role involves managing a team responsible for the day-to-day operational functions of the ServiceNow HR platform and the technical management of CSOD platform. The HR Systems Manager will provide strategic insight into the HCM systems roadmap, manage HR technology projects, and collaborate with senior leadership to align business processes with organizational goals.
Responsibilities
Lead a team of HR system analysts responsible for HR system operations, data flow, data integrity, reporting, and technology support for the HCM system
Oversee data integrity, test system changes, write reports, analyze data flows, maintain business rules, and seek process improvement opportunities
Manage the design, testing, and configuration of activities related to ServiceNow and CSOD, ensuring system security, regulatory compliance, successful audit controls, and release management
Oversee RPA projects to ensure they meet business objectives and deliver efficiencies
Contribute to developing and enhancing strategies to advance ServiceNow and CSOD to support organizational needs
Build relationships and collaborate with stakeholders across HR, Finance, IT, and Business functions to develop a best-in-class HR systems platform
Manage and monitor technology and service vendor partners to meet strategic needs and SLAs, delivering high-quality service to employees and managers
Support user adoption through training, communication, and governance processes while employing system development lifecycle methodology
Manage external systems integrations with ServiceNow, Cornerstone, Workday, and other systems to ensure secure and accurate data transmission
Resolve issues promptly and address unexpected results or process flaws
Identify trends in the technology marketplace, including AI and RPA, and partner with COEs on opportunities for enhancements that add value to the business and improve the employee experience
Qualifications
Education: Bachelor's degree required
Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required
Management Experience: 3 years of management experience
