Relationship Associate
About the Company
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities.
About the Job
EAB Seramount Associates play an integral role in helping to strengthen relationships and drive value to partner organizations. Associates will manage contact lists and activity tracking, schedule and prepare EAB Seramount Relationship Managers for upselling opportunities.
Responsibilities
Membership & Client Support
Gather intel via internal and external resources for partner requests & inquiries for Diversity Best Practices and/or other Seramount services in a timely and efficient manner for Relationship Manager
Schedule and prepare Relationship Managers for interactions with partners for service and upsell
Create, organize and review engagement reports to help illustrate and demonstrate the impact of partners’ portfolio
Maintain and update contact database for regular communication with partners
Build understanding of membership offerings and topics to inform partner interactions and service requests
Events
Work with clients on IT support day of the event
Work with clients on event registration
Contracting
Create Statement of Work (SOW) / contracts
Support contract process through EAB/Legal
Qualifications
Minimum Qualifications:
Bachelor’s Degree or equivalent education
Strong oral and written communication skills
Attention to detail
Goal-oriented nature
Proven experience managing multiple, competing priorities
Must possess at least two of the following:
Customer service experience
Experience working in a team environment
Experience in an office setting
Leadership experience
Preferred Qualifications:
Ability to effectively communicate by email and phone with executives
Passion for Diversity, Equity and Inclusion work
Demonstrates maturity and resilience with internal and external audiences
Experience with Salesforce
Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise
