Sr. Director, Ops & Business
About the Company
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education. Planned Parenthood values the experience of employees, and our cultural ethos is “In This Together” which aims to support a workplace culture that centers on belonging, learning, and individual recognition.
About the Job
The Stronger Change Office (SCO) is an affiliate-driven health care transformation office based out of PPFA. The SCO is designed by and for Planned Parenthood affiliates who are part of a healthcare transformation collaborative called Stronger. We are focused on supporting Stronger affiliates and facilitating the innovation needed to build the Planned Parenthood of the future.
SCO seeks an organized and experienced Senior Director for Stronger Operations & Business. This job reports to the National Transformation Director, Stronger Change Office. This role will supervise one individual.
Purpose
The Senior Director, Stronger Operations & Business will play a critically important role in supporting the Chief Change Officer and National Transformation Director in leading SCO. This role will provide executive support within SCO to guide the office's business operations and financial sustainability and lead the membership health care business strategy for PP affiliates. This individual will bring expertise and vision to help design and integrate Stronger transformation programs and optimize project management and operational strategies across SCO. This role will also engage and support Stronger affiliate CEOs as well as the Stronger Change Leadership Committee (SCLC), an elected oversight body. This is a highly strategic and facilitative role that requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. This individual will have strong analytical skills, emotional intelligence, and self-motivation.
Delivery
The Senior Director, Stronger Operations & Business will oversee and execute the following:
Financial Sustainability:
Analyze and communicate SCO’s impact and business case, utilizing data analysis and data insights/narrative tools to consolidate the impact of SCO and transformation initiatives on health centers, patients, and communities
Support development of return on investment/impact analysis and reporting in collaboration with Stronger Impact, Analytics, and Communications staff
Support SCO’s financial sustainability by overseeing their financial modeling and business operations, including member and client invoicing, payments management, products and services portfolio and pricing and evaluating the feasibility of alternative financial support for SCO and Stronger affiliate transformation activities
Assess the business needs and financial opportunities of the PP affiliate business model and opportunities for value-add activities through SCO; conduct financial modeling and assess ROI of business opportunities
Oversee SCO budget and contracts which includes planning and analysis of department expenditures and planned costs and maintaining the highest level of oversight and fiscal responsibility of donor, board, and affiliate resources
In partnership with SCO’s Senior Leadership Team, oversee business analysis and insight generation for Stronger member affiliates
Membership and Client Management:
Serve as a business partner to Stronger affiliate CEOs; be able to analyze and communicate SCO’s business value and return on investment/impact financial calculations of SCO’s products and services for affiliate cost-sharing and pricing
Drive engagement with Stronger affiliate members and clients by producing and presenting written summaries, analyses, accountability and recommendations to Stronger affiliate CEOs and the SCLC, committees, and executive stakeholders as needed
Develop and maintain a robust Stronger affiliate governance playbook, decision logs, and other corporate governance and accountability systems
Operations:
Collaborate with SCO team and PPFA teams on streamlining and coordinating SCO’s administrative and operations activities, such as contracting and vendor procurement, technology/software reviews and management, expense and invoice management, and compliance with other PPFA policies and procedures
Play a critical cross-functional role with the Chief Change Officer, National Director of Transformation, and Initiative Directors to develop and apply necessary administrative and operational management practices that support efficient and coordinated office-wide program activities
Optimize SCO’s project management process by developing and testing tools and workflows that enhance the team's work and effectiveness
Supervise and develop systems, policies, and templates to support standard implementation of SCO systems, IT, and software management (e.g. Google Drive, Slack, software license tracking, etc.)
Serve as SCO’s internal compliance lead
Develop and maintain a robust SCO Operations Playbook, decision and risk registers, as well as executive reporting
Support continuous and quality improvement within and across initiative teams
Engagement
Serve as part of SCO’s Senior Leadership Team, which includes department goal-setting, long-term process planning/re-engineering, and planning department design/structure
Advise SCO’s Senior Leadership Team and governance on emerging risks across areas of the organization’s work in order to collaboratively develop functional and office-wide strategies
Support SCO's Initiative Teams with expertise in business assessment and financial modeling
Supervise and manage SCO staff, empowering them to deliver assigned responsibilities and manage their functions
Manage accountability to internal project champions, ensuring appropriate prioritization and communication among team members
Serve as a resource and business partner to the SCLC and Stronger affiliate members
Drive engagement with affiliate members and clients by producing and presenting written summaries, analyses, accountability and recommendations to Stronger affiliate CEOs and the SCLC, committees, and executive stakeholders as needed
Coordinate and collaborate closely with PPFA’s Finance, IT, Procurement, and Information Security team and ensure effective alignment of efforts and resources
Participate in inter/intra departmental teams, task forces/committees, as required
Qualifications
Knowledge, Skills & Abilities (KSAs):
Bachelor's degree is required
Master's degree is preferred
At least 10 years experience in the healthcare and/or nonprofit sector
At least 5 years of experience running a large program office and/or engaging multiple simultaneous projects in a highly-matrixed environment is required
At least 5 years of people management experience is required
Understanding of healthcare business management and healthcare finance (both commercial and subsidized care delivery) is required
Experience working in networked or affiliated organizations is preferred
Familiarity with financial business modeling, ROI calculations, and cost/benefit analysis
Proven track record of managing and completing multi-year projects according to outlined scope, budget, and timeline
Advanced knowledge of Microsoft Office Suite, especially Word, Excel, and PowerPoint; Proficiency in Google Workspace Apps
Experience with project management principles and tools; Asana and Slack strongly preferred
Strong written, verbal, and interpersonal communications skills
Comfortable with ambiguity and able to operate effectively in a constantly changing environment
Embodiment of PPFA's organization tagline, ‘Care. No matter what.’ as it applies to how we treat our patients, our affiliates, and our co-workers
Gravitas paired with the professional integrity and ambition to effectively represent and promote Planned Parenthood at the highest levels and internally as a senior leader
Strong delegation, management, and coaching skills; passion for people development
Commitment to PPFA’s mission and diversity, equity, and inclusion, particularly surrounding race equity
