Delivery Center CIO
About the Company
HHS DC supports the largest and most critical agencies in the state, including the Departments of Health, Human Services, Drug and Alcohol Programs, Aging, and Military and Veterans Affairs. These programs serve 13 million Pennsylvanians and represent over half the State’s budget and a quarter of the state’s 80,000 employees.
About the Job
The Commonwealth of Pennsylvania is seeking a dynamic and mission-driven Chief Information Officer (CIO) to lead the state’s Health and Human Services Delivery Center (HHS DC). The ideal candidate will have a successful track record of leading digital transformation in complex stakeholder environments and is passionate about making government services simple and easy to use. The HHS CIO is a critical member of the State CIO’s executive leadership team and will also play a key role in supporting the State CIO’s mission, vision, and strategy.
This is a high stakes leadership position with a significant opportunity for impact. The HHS DC CIO is expected to champion innovation for the Commonwealth and to be an effective driver of cultural and institutional transformation.
Responsibilities
Strategic Leadership & Transformation
Vision and Strategy: Drive a customer-centered IT strategy, aligning technology solutions with HHS agency missions and the Governor’s priorities, enhancing resident engagement, transparency, and service quality
Digital Transformation: Lead modernization initiatives, utilizing emerging technologies to improve agency outcomes, foster digital engagement, and streamline operations
Governance and Policy: Establish governance structures to prioritize IT projects in partnership with executive policymakers, ensuring alignment with statewide standards and enterprise architecture, and both monitor and manage the portfolio of projects across HHS
Operational Excellence & Service Delivery
Customer-Centric IT Services: Foster a culture of service, ensuring that infrastructure, applications, and systems effectively support current and future needs of employees as well as agency customers
Project & Service Management: Oversee key IT projects with a focus on high-priority policy initiatives, providing executive support to delivery teams for efficient execution while also providing oversight of all IT related operations and planning
Continuity & Resilience: Coordinate continuity of operations and disaster recovery plans for IT services with Enterprise IT teams and GRC, ensuring reliability and security of critical systems. Ensure that leadership across HHS has a comprehensive awareness of plans and areas of responsibility
Financial & Contractual Management
Resource Optimization: Drive optimal use of State IT funds, Federal funding, and grants to power agency goals, ensuring compliance and maximizing impact for resident services
Budgeting & Forecasting: Manage the HHS Delivery Center IT budget in collaboration with HHS Agency Secretaries and the Governor’s Budget Office, aligning resources with strategic initiatives to maximize impact
Procurement and Vendor Oversight: Lead IT procurement, contract management, and vendor relations to ensure quality deliverables and accountability
Technology Innovation
Data-enabled agencies: Define strategies and initiatives, in collaboration with HHS Agency leadership and Enterprise IT to achieve agency goals of better assessment of programmatic outcomes through data, enable data-driven shifts in funding to optimize service delivery, and enhance the resident eligibility and enrollment experience. Ensure access and availability of data in compliance with state and federal regulations as well as Commonwealth standards for security and privacy
Generative AI-enabled support: Define strategies and initiatives, in collaboration with HHS agency leadership and Enterprise IT, to achieve better experience and operational efficiency in resident call centers by leveraging Generative AI. Ensure alignment with our Commonwealth Gen AI Executive Order Values and Enterprise policies
People Leadership
Talent Development: Recruit, retain, and develop a diverse, high-performing IT workforce, fostering a culture of inclusivity, career growth, and succession planning
Cross-Functional Collaboration: Direct a matrixed team, including central and local support functions, to deliver integrated IT services, ensuring efficient collaboration across agencies
Customer-Focused Leadership: Instill a customer-focused culture by modeling effective communication, collaboration and problem-solving, and effective use of IT tools and resources for both the IT and HHS workforce
Stakeholder Engagement & Collaboration
Agency & Community Partnership: Cultivate strategic relationships with HHS Agency leaders, external stakeholders, and government partners at all levels to support collaborative IT solutions
User-Focused Engagement: Regularly meet with business units and external partners to align IT services with user needs and priorities for employees and agency customers
Enterprise IT Coordination & Collaboration
Centralized Service Integration: Advocate for Delivery Center requirements as Enterprise IT expands centralized Network, Security, Cloud, and Desktop support. Ensure agency needs inform enterprise service improvements, contracting vehicles, and initiatives, including IAM, hybrid hosting, and enhanced data security
Vendor Relations: Serve as liaison between IT vendors and HHS agencies and bureaus to ensure effective relationship and contract management
Service Level Agreements (SLAs) & Performance Metrics: Define SLAs and performance metrics under the shared services model, aligning with Delivery Center needs. Monitor Enterprise IT service delivery and collaborate on corrective actions as needed
Policy, Standards & Compliance: Partner with Enterprise IT’s Policy and Governance teams to shape streamlined standards that meet Delivery Center needs while ensuring Commonwealth and federal compliance
Matrixed Support & Local Execution: Manage matrixed Enterprise IT support teams, ensuring security, telecommunications, and other services are tailored to Delivery Center needs and aligned with centralized strategies
Performs other related duties as required
Travel as needed
Qualifications
Minimum Experience & Training:
Experience in IT Leadership: Minimum of 10 years in IT management, with at least 5 years in a senior leadership role overseeing large-scale, or multi-agency IT operations
Bachelor’s degree in Computer Science, Information Technology, or a related field
Preferred Qualifications:
Master’s degree in Computer Science, Information Technology, or a related field
Track Record of Transformation: Proven experience in leading digital transformation initiatives, including modernization of legacy systems and implementation of innovative technologies, with a demonstrated impact on initiatives exceeding $25M in budget and/or serving over 100,000 users
Stakeholder Collaboration: Demonstrated ability to work effectively with diverse stakeholders, including policymakers, agency leaders, and external partners
Project and Service Management: Experience managing complex IT projects with a focus on policy priorities, vendor relationships, and delivering measurable outcomes
Regulatory Compliance Knowledge: Familiarity with federal and state IT regulations, including privacy and security standards
