Specialist, Business Ops
About the Company
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
About the Job
Reporting organisationally to the Head of Planning & Administration for Safety & Security, the Specialist, Business Operations—Programs will be a key member of the FIFA26 Safety and Security (SEC) Planning & Administration team. This Specialist will work in close collaboration with the many functional areas across the FIFA™ enterprise to include key individuals responsible for delivering on Safety and Security programs across all venues (and its respective sites) for the FIFA World Cup 2026™ and its test events. In addition, this role will support the execution of overall planning and administration, collating and coordinating information from stadiums, non-competition venues and team safety and security functions across the FIFA26 teams in Canada, Mexico, and the United States. This role will also be responsible for making recommendations and planning for the implementation of Safety and Security administration process building and improvement to include audit.
Responsibilities
The main responsibilities and oversights of the Specialist, Business Operations—Programs for the FIFA World Cup 26™ SEC include:
Develop and implement comprehensive on-boarding processes for the FIFA26 safety and security personnel, ensuring alignment with tournament policies and procedures
Coordinate the organization of SEC dedicated workstream, internal and external teams, aligning with specific security objectives, ensuring cross-functional collaboration
Create streamlined processes for Integrating security considerations into project team documentation and alignment across different functional areas, ensuring security is embedded in overall FIFA26 planning initiatives
Create SEC Planning and Administration dashboards and processes for scaling tracking of SEC operational lifecycles
Assist with the organization and facilitation of security-related events and workshops to engage FWC 2026™ stakeholders and disseminate key security information
Provide solutions and implement an audit strategy for security operations at FIFA26™ official sites, guaranteeing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
Manage policy approval process for safety and security policies for the management of assets, including technology, equipment, and resources
Collaborate with relevant FIFA26™ departments to integrate asset management policies into overall tournament planning
Project management support of the implementation of SEC tools and systems
Prepare regular reports on the status of Safety and Security operations at venues (hotels, training sites, team base camps, etc.) and create recommendations for Exec. Director of Safety and Security and the Chief Safety and Security Officer visibility
Qualifications
Bachelor’s Degree, or equivalent relevant experience, in business management, sports management or related fields
PMO certification is a plus
Six Sigma Certification or equivalent is a plus
Minimum 5-7 years of experience in program management or related fields, particularly in large, complex organizations, with a focus on large-scale events
FIFA Tournaments experience to be considered a plus
Demonstrated ability to work effectively with stakeholders at all levels
Knowledge of sport events, safety, and security planning is a plus
A candidate will thrive if they enjoy working in a fast-paced start up culture, is not easily frustrated with not knowing the path forward and is excited to think of and execute creative solutions that work for the needs of the team and the tournament
Sees constraints as creative problems to solve
The successful candidate will support teammates and contribute to team goals, enjoy creating solutions under imperfect circumstances, enjoy building from the ground up something on a scale that has never been achieved, and influence legacy FIFA sport security planning
Fluent in English
Spanish and/or French proficiency is a plus
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Proficiency or experience with Monday.com, Miro, WeTrack, PinPoint is a plus
