Sr. Manager, Data & IT
About the Company
PFLAG National is the first and largest organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their families, and allies. PFLAG National has more than 325,000 members and supporters and over 400 chapters in the United States. This vast grassroots network is cultivated, resourced, and serviced by the PFLAG National staff, Board of Directors, and Regional Directors Council.
About the Job
The Senior Manager, Data & Information Technology is responsible for managing data, operational infrastructure, and the application of information technology at PFLAG National. This includes advancing data reporting, analytics, and collaborating with internal and external stakeholders to tell a story. The Senior Manager, Data & Information Technology will focus on collecting and analyzing data to inform evidence-based decisions in alignment with the organization’s strategic priorities and goals. They will also manage our physical infrastructure and assets to ensure that our hardware and software are adequate for the needs of the organization.
This candidate will be an expert in managing central databases like Salesforce, Asana, and other pivotal organizational assets. The Senior Manager, Data & Information Technology will manage a Data & Information Technology Coordinator and reports to the Vice President, Administration & Finance.
Responsibilities
Ensure PFLAG National staff and members have the IT and data support they need to advance the organization’s mission and strategic priorities
Responsible for reviewing and improving the current technology stack, developing a business case for enhancements, and implementing data analytics strategies to drive organizational effectiveness and impact
Lead process on gathering and reporting organizational metrics via Salesforce
Manage projects and ongoing relationships with IT, data, and telecommunication vendors
In collaboration with relevant stakeholders, support setting of data and IT strategy, engagement building, and impact measurements
Provide staff, chapter leaders, Board Members, and Regional Directors Council Members with technical support, resources, and training
Manage network and data security and develop and record associated processes and procedures
Perform qualitative and quantitative research to understand user needs and respond to requests for information
Assess skills and train all staff in key areas of technology and provide updates on an ongoing basis
Collaborate with staff across all departments to simplify complex technical information so that it is successfully communicated with co-workers, members, and vendors
Manage technological components for special events (convention, fundraisers, and others, as needed)
Database, Website, and Apps (Salesforce, Asana, IATs, Salsa, Google Apps, and others)
Translate data into actionable insights and improve processes within Salesforce, Asana, and other organizational databases and tools
Maintain and oversee the accuracy and integrity of data
Manage the Member Portal and the Learning Management Database
Manage the telecommunications system, including training staff on how to use this asset as well as documenting systems and procedures
Oversee the data entry process;Identify, troubleshoot and resolve technical issues
Manage the implementation of data consolidations and integrations to streamline and simplify data management
Review, analyze, evaluate database systems and digital tools, and participate in planning and execution of future upgrades and technology enhancements
Lead data analysis and technology enhancement for our organization's key revenue streams
Manage back-end website needs, with vendor(s) as appropriate, to support user experience on pflag.org and straightforequality.org websites, as determined by Leadership and the Strategic Communications team
Manage Wordpress technical requirements and admin tasks of a Wordpress multisite used by PFLAG National and chapters
Serve as administrative and financial contacts on all URL accounts
Administrate Asana and provide training in its maintenance and usage
Other duties as assigned
Qualifications
5+ years of experience in technical/solution IT architecture and data management
Proven track record leading medium to large-scale data projects
Excellent communication and presentation skills, able to translate technical concepts for non-technical audiences
Strong problem-solving, critical thinking, and analytical skills
Ability to define project specifications, accurately estimate timelines and deliverables, and work with multiple departments
Experience in mentoring teams and fostering data-driven culture
Experience at a membership-based organization or non-profit, or the ability and willingness to transfer relevant experience from other sectors to align with PFLAG’s organizational culture and strategic priorities
Experience with database management, specifically expert knowledge of Salesforce and Asana
Knowledge of Wordpress, or a similar CMS
Technical fluency with HTML and CSS
Mastery in AWS, G Suite, and Microsoft Office
Working knowledge of JavaScript, jQuery, security principles, API's
Knowledge of LGBTQ+ issues, DEI (Diversity, Equity, Inclusion) practices, and Civil Rights
Enthusiastic support of PFLAG’s strategic vision, mission, and goals
Excellent interpersonal, organizational, and writing skills
Effective communicator both in person and over the phone
Preferred Skills:
Prior Salesforce or CRM experience
Strong background demonstrating information architecture and interactive database design
Degree in informational technology, web design, computer science, user interface and experience design, or an equivalent combination of education & experience
