Manager, Member Success
About the Company
If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.
We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.
About the Job
The U.S. Chamber of Commerce is seeking a dynamic professional to drive our small business member success programs and member engagement. The ideal candidate is a relationship builder, proactive, energetic, hands-on, and digitally savvy. The candidate will manage member support, from initial onboarding to ongoing relationship management.
This person will also collect and analyze member feedback, create meaningful success metrics, manage email campaigns, identify revenue opportunities through account expansion, serve as a key contributor internally and externally while managing critical office operations.
Responsibilities
Manage our member success strategy to drive member engagement
Build and maintain strong relationships with members through regular communications and personalized outreach
Assess member needs and recommend solutions to improve member experience
Collect and analyze member feedback to drive continuous improvement
Design and implement member retention and engagement programs
Provide comprehensive member onboarding
Manage internal and external communication and support for new and existing members
Develop key member success metrics for organizational reporting
Manage office management responsibilities
Support small business membership sales executives
Qualifications
3+ years’ experience in sales, communications, marketing, customer success, or an external facing sales team support role
Advanced proficiency with the Microsoft Office Suite, notably Microsoft Excel and PowerPoint
Knowledge of intermediate to advanced Salesforce
Executive phone presence
Ability to blend business and technical acumen
Superior relationship management skills
