Director, Information & KM
About the Company
Promoting the well-being of humanity since 1913. Since our founding, The Rockefeller Foundation has brought people together around the globe to try to solve the world’s most challenging problems and promote the well-being of humanity. Today, in a world capable of so much, it is unacceptable that there are still so many with so little. That’s why The Rockefeller Foundation fights to secure the fundamentals of human well-being—health, food, energy, jobs—so they’re within reach for everyone, everywhere in the world. Our approach is grounded in what we’ve seen work over more than a century: It’s inspired by science, rigorous about data, brings together and empowers others, and is focused on real results that improve people’s lives.
About the Job
The Director, Information and Knowledge Management is accountable for ensuring the sound management of The Rockefeller Foundation's information assets throughout their lifecycle in support of the Foundation’s commitment to managing, preserving, and sharing institutional knowledge. Reporting to the General Counsel and Corporate Secretary, they will lead the Information and Knowledge Management program, and proactively collaborate with stakeholders across the foundation, including the Chief Operating Officer, Chief Technology Officer, and General Counsel, to meet programmatic and organizational goals. The Director maintains the highest of standards within the Foundation and the philanthropic sector for managing information, preserving and leveraging organizational knowledge, promoting transparency and access, and contributing to the public discourse. The Director is committed to accessible and inclusive practices for managing and safeguarding institutional knowledge, while mitigating unnecessary risk, enhancing operational efficiency, and supporting decision-making.
Responsibilities
Information Governance
Guide the development, application, and maintenance of the foundation’s information architecture which facilitates its capacity to leverage its records, intellectual assets, policies, and processes
Collaborate with partners across the institution globally as appropriate to implement the information architecture, including appropriate governance standards, practices, and procedures
Lead efforts to govern cross-organizational data sharing and integration among enterprise systems and to ensure data consistency and accuracy wherever data might reside, in coordination with IT
Understand the foundation’s information flow and key knowledge artifacts; foster collaboration with knowledge creators to define business processes, policies, and procedures to ensure key knowledge is being efficiently captured and safely stored
Knowledge Management
Oversee the development, implementation, and management of a set of knowledge management processes for the foundation to curate, preserve, and promote the use of key learning across the organization partnering with Organizational Development and Learning
Develop and support practices that support capturing, findability, productivity, learning, knowledge creation, and historical preservation—in compliance with relevant legislation or regulations, foundation requirements, and best practices
Records Management
Oversee a foundation-wide records management program, which ensures appropriate protection of its archival and vital records and facilitates preservation and ongoing access to these records
Serve as one of the principal points of contact and liaisons with the foundation’s official designated external archival repository, the Rockefeller Archive Center (RAC), and collaborate with the RAC in the implementation of systems and processes that achieve the goals for effective and regularized transfer and management of its historical records to the RAC
Oversee the ongoing development and maintenance of the record retention policies of the foundation
Ensure that procedures are established that maintain the integrity of the records of the foundation and provide appropriate discovery and access to its information assets
Provide robust training and outreach on the types of information important to the foundation, the systems in which to store that information, and how to access that information; introduce new staff to their records management responsibilities; and guide how to leverage information as an asset
Networks
Foster strong partnerships across the philanthropic sector and the information profession to demonstrate the foundation’s leadership and commitment to effective information management
Keep abreast of developments in the use of emerging technologies, including artificial intelligence, and their application to information and knowledge management
Qualifications
Generally expected to have 10 years of experience in the information/knowledge management field with experience in developing a robust information architecture
Bachelor’s degree. Master’s degree or equivalent years of experience in information/library science, business administration, or related discipline is preferred
Demonstrated ability to manage complex projects, cultivate productive working relationships, mentor and lead by example, and build a culture of excellence in quality and service
Facility with communicating ideas, requirements, and recommendations persuasively to stakeholders across all levels
Outstanding judgment, initiative, and motivation
Demonstrated knowledge of information management principles, techniques, and technology for classification, preservation, search, and records retention, in both print and digital formats
Extensive experience with information management tools and systems (e.g., repository management, content management, document management, records inventory, ontology management)
