Operations Manager
About the Company
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities.
About the Job
EAB is seeking a highly organized and proactive Operations Manager to support the Agency and Adult Learner Recruitment (ALR) departments. The Operations Manager will collaborate across teams, facilitate effective workflows, and ensure the successful execution of projects. The ideal candidate will thrive in a fast-paced, detail-oriented environment and demonstrate strong project management and communication skills.
This role is ideal for candidates with a passion for operational efficiency, strategic problem-solving, and collaborative teamwork. This position is also listed as an Operations Manager for posting purposes; the official title of this hire is expected to be Operations Manager, Agency & Adult Learner Recruitment to align with EAB business norms. The role may be based in Richmond, VA or Washington, D.C.
Responsibilities
Agency
Monitor workflows, progress while maintaining an up-to-date workplan
Create and maintain process flow documentation to ensure accurate and current steps are being utilized
Manage team capacity and resolve roadblocks to ensure timely completion
Develop project plans and provide weekly status updates
Coordinate with outside vendors for approvals and delivery
Support auxiliary teams with projects and assignments
Adult Learner Recruitment (ALR)
Facilitate weekly meetings with teams and provide clear action items and priorities
Distribute weekly report outs to the business
Convert partner requests into actionable projects for rapid delivery
Manage team capacity and resolve roadblocks to ensure timely completion
Develop project plans and provide weekly status updates
Cross-Functional Support
Monitor workloads for internal teams, balancing project quantity, complexity, and urgency
Communicate project-related changes, risks, and contingencies, facilitating resolutions as needed
Proactively identify risks, resolve issues, and remove impediments to project success
Collaborate with Operations team to troubleshoot process challenges
Drive continuous process improvement initiatives in a direct marketing environment
Qualifications
Minimum Qualifications:
Bachelor’s degree
2 years of experience in project management, planning, or scheduling
Demonstrated experience in project management practices, tools, and technologies
Proven ability to manage multiple plans, prioritize effectively, and track performance measures
Strong organizational skills with attention to detail
Excellent written and verbal communication skills
Ability to build relationships and influence stakeholders for project success
Self-starter with the ability to work independently and collaboratively in a team
Effective in fast-paced environments with the ability to adapt to shifting priorities
Sound judgment, initiative, and problem-solving skills
Proficiency in Microsoft Office Suite
Preferred Qualifications:
Familiarity with project management systems (Workfront preferred)
Experience with Jira
Previous experience in a creative or marketing environment
Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise
