Assoc. Config. Specialist
About the Company
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities.
About the Job
The EAB/YouVisit Studios Virtual Tour leverages professional photography and advanced admissions analytics to connect prospective students with universities and admissions teams, enabling informed decisions about their educational future. Through high-quality photography and 360-degree capture techniques, YouVisit Studios provides immersive virtual tours that allow users to explore campuses from the comfort of their homes.
This platform is a valuable recruitment tool for admissions teams, offering insights into popular campus areas and supporting effective engagement with future students. With access to a vast library of campus imagery and information, prospective students can make well-informed decisions about their academic paths.
As an Associate Content Specialist, you will play a key role in supporting the platform’s success. Responsibilities include performing routine analysis, configuring systems, and managing tasks. Under general supervision, you will provide configuration support and contribute to project-related activities, collaborating with internal teams, external customers, vendors, and consultants.
Day-to-day duties may include submitting voiceovers, downloading and uploading materials for virtual tour scripting, editing photos from capture teams via proofing tools, and maintaining system health by managing selectable modules that form the backbone of virtual tour content. You will also be responsible for building and editing new or previously launched tours to ensure up-to-date content, as well as handling various administrative tasks to support team members and management.
This position may be located in Richmond, VA or Washington D.C.
Responsibilities
Drive Partner Results: Leverage EAB’s marketing and innovation assets to achieve partner objectives, ensuring measurable outcomes and consistently exceeding partner satisfaction targets. Collaborate with teams to align initiatives with strategic goals
Support Tour Builds: Partner with key internal stakeholders to oversee the implementation and development of virtual tours build process. Ensure seamless integration of provided content and technologies that enhance the user experience and support institutional recruitment goals
Prioritize Initiatives: Work closely with partner success teams to evaluate and prioritize key initiatives, ensuring alignment with both partner needs and internal capabilities. Maintain clear communication to manage expectations and deliver results
Task Management: Assist in daily task coordination, adhering to strict timelines and budgets while maintaining the highest quality standards. Consistently deliver work that aligns with brand guidelines and project specifications
Support Production Teams: Provide hands-on support to the Production Teams throughout the implementation process, including voiceover submissions, content uploads, and tour scripting. Act as a liaison to streamline processes and ensure timely completion of deliverables
Develop Process Expertise: Build a comprehensive understanding of each department’s role and its influence on the customer journey. Apply this knowledge to improve workflows and foster collaboration across teams
Maintain and Update Tours: Take ownership of tour content by regularly editing, updating, and refining both new and existing virtual tours. Use proofing tools and quality control measures to ensure accuracy and relevance
Optimize System Health: Oversee system configurations, such as managing selectable modules that underpin the virtual tour content, ensuring optimal performance and user experience
Collaborative Problem-Solving: Actively participate in project-related activities, offering solutions to challenges and ensuring alignment with organizational objectives and partner expectations
Qualifications
Minimum Qualifications:
Bachelor’s Degree, preferably in the Arts, Marketing, or a related creative field
1+ year of developing system configuration with direct client service experience
Proficiency in photo editing (Photoshop)
Able to take ownership and drive tasks/projects from beginning to end, working with multiple groups effectively and on multiple projects concurrently
Experience using project management and approval management systems (e.g., Salesforce)
Preferred Qualifications:
Skilled at adapting language, format and style for various media and audiences
Previous project management experience
Prior experience in marketing, configuration within the higher education industry
Strong desire and ability to lead and mentor junior team members
Demonstrated success in building relationships across the organization to advance self, partner, and company success
